Terms of Service
Effective date: 1 June 2025
These Terms of Service (“Terms”) govern your access to and use of GrowthOS(“we”, “us”, “our”), operated at getgrowthos.xyz. By creating an account or using the service you agree to be bound by these Terms.
1. Acceptance of terms
By accessing or using GrowthOS you confirm that you are at least 18 years old, have the legal authority to enter into these Terms on behalf of yourself or the organisation you represent, and accept these Terms in full. If you do not agree, do not use the service.
2. The service
GrowthOS is an AI-powered growth automation platform. It connects to your advertising accounts, CRM, and payment processors; runs autonomous market research; generates and dispatches ad campaigns; optimises bidding and copy; and produces financial and retention analytics. The specific capabilities available depend on your subscription plan.
We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice. We are not liable for any modification, suspension, or discontinuation.
3. Accounts and responsibilities
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at os@getgrowthos.xyz if you suspect unauthorised access.
You agree to provide accurate, current, and complete information during registration and to keep it up to date. We may suspend or terminate accounts with inaccurate information.
4. Third-party integrations
The service connects to third-party platforms including Google Ads, Meta Ads, LinkedIn Ads, TikTok Ads, and HubSpot (“Platforms”) via OAuth. By connecting a Platform you:
- Authorise us to access, read, write, and manage data on the Platform on your behalf within the scopes you grant.
- Confirm you have the rights and authority to grant that access.
- Acknowledge that each Platform has its own Terms of Service which you remain bound by.
- Accept that we are not responsible for any actions taken by the Platform, including account suspension or policy enforcement.
OAuth tokens are AES-256 encrypted at rest and scoped to your account. We refresh tokens automatically and alert you if re-authentication is required. You may revoke access at any time from Settings → Integrations or directly via each Platform.
5. Payment and billing
Paid plans are billed in advance on a monthly or annual basis. All fees are exclusive of taxes. You authorise us to charge your payment method on each billing date.
Subscriptions renew automatically until cancelled. Cancellations take effect at the end of the current billing period — no partial refunds are issued for unused time. If payment fails we will attempt to re-charge and may suspend access after 7 days of non-payment.
We may change pricing with 30 days’ notice. Continued use after the notice period constitutes acceptance of the new pricing.
6. Acceptable use
You agree not to:
- Use the service to violate any applicable law or regulation.
- Submit false, misleading, or fraudulent ad content via the service.
- Attempt to reverse-engineer, decompile, or extract the source code of the service.
- Circumvent, disable, or interfere with security features of the service.
- Use the service in a manner that violates any Platform's advertising policies.
- Resell or sublicense access to the service without our written consent.
- Use automated scripts to scrape or extract data from the service beyond normal API usage.
Violation of these rules may result in immediate suspension or termination of your account without refund.
7. Intellectual property
GrowthOS and its licensors own all rights in the service, including the software, AI models, designs, and documentation. These Terms do not transfer any intellectual property rights to you.
You retain ownership of the data you bring to the service (your ad account data, CRM data, financial data). You grant us a non-exclusive licence to process that data solely to deliver the service to you.
Ad copy, landing pages, and campaign assets generated by the AI on your behalf (“Output”) are assigned to you upon generation. We retain no rights to Output once it has been delivered to you.
8. Disclaimer and limitation of liability
The service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the service will be uninterrupted, error-free, or that ad campaigns generated will achieve any specific result. Growth outcomes depend on many factors outside our control.
To the maximum extent permitted by law, our aggregate liability for any claims arising out of these Terms shall not exceed the fees you paid to us in the 12 months preceding the claim. We are not liable for any indirect, incidental, special, or consequential damages.
9. Termination
You may cancel your account at any time from Settings → Billing. We may terminate or suspend your account for breach of these Terms, non-payment, or if required by law.
Upon termination we will provide a 30-day data export window. After 30 days your data may be permanently deleted.
10. Governing law and disputes
These Terms are governed by the laws of England and Wales. Any dispute that cannot be resolved by good-faith negotiation shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will notify you by email and by posting the revised Terms at getgrowthos.xyz/legal. Continued use after the effective date of changes constitutes acceptance.
Questions? Email us at os@getgrowthos.xyz.